PTW announces global launch of RESOLVE

By March 27, 2023 Members news

PTW today announced the global launch of RESOLVE™, a newly developed neural machine translation solution that helps player support teams mitigate risk by managing unexpected gaps and volume spikes. RESOLVE assists in creating timely resolutions of player issues and inquiries in any language, offering companies a cost-effective option to maximize team productivity while maintaining service levels.

“As part of our mission to build technology-driven solutions to problems throughout our industry, we created a platform that addresses many of the player support pain points our clients have repeatedly voiced,” said Deborah Kirkham, Chief Executive Officer of PTW. “With RESOLVE, we now offer flexible, cost-efficient machine translation for multilingual player support, with features that check all the boxes—it’s a game changing solution.”

RESOLVE can fit the needs of any size game studio or publisher with a multilingual player base, and teams that experience unexpected coverage gaps or uncommon language requests. The platform can be used on either an interim or permanent basis, giving teams the ability to leverage their own resources to perform post-editing and scale hiring as needed in low volume situations.

Neil Long, Senior Director of PTW Player Support, added, “RESOLVE was developed from the ground up by our engineering and localization experts, who are innately familiar with the challenges our clients face. This solution is not only scalable, but it’s efficient and can bring immediate cost savings.”

To learn more about how RESOLVE can assist your player support team, visit:


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